Privacy Policy
At NUVIA, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, subscribe to our emails, or interact with our store.
Information We Collect
When you visit our website or place an order, we may collect certain information, including:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment details
- IP address
- Device and browser information
- Website activity, such as pages viewed or products added to cart
- Email marketing preferences
Payment Information
Your payment information is processed securely through our payment providers.
We do not store your full credit card number on our servers.
Payment details are handled by secure third-party payment processors used by Shopify and other checkout providers.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Improve our website and customer experience
- Prevent fraud and protect our store
- Send marketing emails if you choose to subscribe
- Offer discounts, promotions, and product updates
- Analyze website performance and advertising results
Email Marketing
If you subscribe to our email list, we may send you:
- Special offers
- Product updates
- Beauty and hair routine tips
- Promotional emails
- Routine reminders
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email.
Cookies and Tracking
Our website may use cookies, pixels, and similar technologies to improve your shopping experience.
These technologies may help us:
- Remember items in your cart
- Improve website performance
- Understand how visitors use our website
- Measure advertising campaigns
- Show relevant ads
- Prevent fraud and improve security
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Advertising and Analytics
We may use advertising and analytics tools such as:
- Shopify analytics
- Meta/Facebook ads
- Google ads or analytics
- TikTok ads
- Email marketing platforms
- Other marketing or analytics tools
These tools may collect information about your activity on our website through cookies, pixels, or similar technologies.
We do not sell your personal information for money. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
How We Share Your Information
We may share your information with trusted third parties that help us operate our business, including:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and fulfillment partners
- Email marketing providers
- Advertising platforms
- Analytics providers
- Fraud prevention tools
- Customer support tools
These third parties only receive the information needed to provide their services.
We may also share information if required by law, legal process, or to protect our rights, customers, or business.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails
- Opt out of certain targeted advertising or data sharing
- Request more information about how your information is used
To make a privacy request, contact us at:
California Privacy Notice
If you are a California resident, you may have additional privacy rights, including the right to know, access, correct, or delete certain personal information.
You may also have the right to opt out of certain types of data sharing used for targeted advertising.
We will not discriminate against you for exercising your privacy rights.
Canada Privacy Notice
If you are located in Canada, you may request access to the personal information we hold about you and ask us to correct inaccurate information.
We collect, use, and disclose personal information only for reasonable business purposes, including order processing, customer support, fraud prevention, marketing with consent, and website improvement.
Data Retention
We keep personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal and tax obligations
- Prevent fraud
- Resolve disputes
- Improve our services
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
The FTC advises businesses to be clear about privacy promises and to maintain appropriate security for the data they collect.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
NUVIA
Email: info@thenuvialabs.com