Shipping Policy
At NUVIA, we do our best to process and deliver your order as quickly and safely as possible.
Order Processing
All orders are typically processed within 1 to 5 business days
(Monday through Friday, excluding holidays).
Once your order has been processed:
- You will receive a shipping confirmation email
- Your tracking number will be included
⚠️ During high-demand periods, promotions, or holidays, processing times may be slightly extended.
Shipping Times
Delivery times may vary depending on your location and carrier conditions.
🇺🇸 United States
Estimated delivery: 2 to 4 business days
Total estimated delivery time (processing + shipping):
3 to 9 business days
🇨🇦 Canada
Estimated delivery: 3 to 5 business days
Total estimated delivery time (processing + shipping):
4 to 10 business days
⚠️ Please note that Canadian orders may be subject to customs processing, which may cause additional delays.
Tracking Information
Once your order has shipped, you will receive an email with your tracking information.
Please allow 24 to 48 hours for tracking updates to appear after your order has been marked as shipped.
Shipping Address
Please make sure your shipping address is entered correctly at checkout.
If you need to make a change, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to make changes.
Delays
While we work hard to deliver your order on time, please note that delays can occasionally happen due to:
- Carrier issues
- Weather conditions
- Holidays
- Customs processing
- Incorrect address information
- High order volume
These delays are unfortunately outside of our control.
Lost, Stolen, or Returned Packages
NUVIA is not responsible for lost or stolen packages marked as delivered.
If your package shows as delivered but you have not received it, we recommend:
- Checking around your delivery area
- Asking neighbors or building management
- Contacting the shipping carrier directly
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for any reshipping fees.
Questions
If you have any questions about shipping or your order, please contact us at: